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FAQ's

Company Info

ReplyBuy empowers businesses to harness the power of chat, AI, digital commerce and payments to start a conversation & instantly transact with their buyers via text message.

As a first vertical, ReplyBuy was introduced within the sports market as a trusted solution and has quickly been embraced by 125+ clients across the NBA, NFL, NHL, MLB and NCAA.

Text messaging has proven to outperform traditional channels such as: social media advertising, phone calls and email campaigns.

Here are some facts:

  • 95% of text messages are opened and read within 3 minutes.
  • 75% of mobile phone users prefer to receive an offer via text message.
  • It takes 90 seconds for the average person to respond to a text message.

ReplyBuy provides a turnkey solution for any business by enabling them to engage with their audiences in real-time via text messaging. Businesses that use our solution are able to:

  • Provide personal conversations at scale.
  • Build genuine relationships while generating sales.
  • Engage with their audience and remove the buying friction.

Fan Support

Teams use ReplyBuy as a solution to make purchasing tickets super easy with a simple “reply” text message. No Apps to download. No Links to click. Please note the following:

  • We are not a ticket reseller - we are a direct solution for teams.
  • Teams use the program to sell tickets in very last minute situations.
  • Tickets are extremely limited for every offer and sell out really fast!
The price you see in the text message is the price you pay. There are never any hidden fees or charges added.
ReplyBuy does not offer the ability to choose or preview seats before purchasing. You will receive the best available tickets from the indicated seating location of the offer. Here are some additional tips:
  • Included in every offer is a Offer Details link to provide further information.
  • Seats are sold on a first come first served basis – The faster you reply, the better your seats!
  • Seats will always be sold grouped together – they are never scattered.
  • Once a transaction has been completed, tickets are non-refundable.
Once fans receive an offer via text message they will be able to purchase tickets for that specific event only. Follow the guideline below:
  1. You receive an offer from number 20123
  2. Reply with the buying instructions (example: BUY TEAM 2)
  3. Your purchase is complete and tickets delivered via text
Since teams use the program as a last minute selling solution, all tickets sold through the service are non-refundable. Here is some additional information:
  • Seats are delivered on a best available basis: based on available inventory, moment of purchase and seating location.
  • Every offer message will have a general seating location, for example: Upper Level, Lower Level, Endzone, Sidelines etc.
  • Tickets found on other websites will be different from the inventory provided through this service and cannot be exchanged or upgraded.

Teams will have sent you an email about signing up for the program. If you did not receive this email you can either visit the team’s website, ask a friend to send you a referral link or contact us at: support@replybuy.com

Unfortunately once you receive a new offer, the previous offer will no longer be valid. You will only be able to purchase tickets for the most recent offer received.

Subscribers can expect to receive an offer 2-3 days before an event. However, there are occasions when tickets can become available on the day of the event. Please note the following:
  • There is no guarantee ReplyBuy will have an offer for every event.
  • Once we have secured tickets we will immediately send out an offer to your phone.
  • For high demand events (playoffs, rivalry games etc), we will not have advanced notice on the availability of an offer.
Once your purchase is complete you will instantly receive a confirmation text message with a unique link to access your tickets. If you did not receive this link, here are some suggestions that may help:
  • There may be an issue with your response. (make sure you did not misspell or leave out a keyword)
  • Make sure you have adequate internet connection to access the tickets.
  • If the team is using FlashSeats, download the app and log in with the provided credentials. (new users will have been sent a temporary log in)
  • If you lost or deleted the text message you can access the tickets directly from your account here.
We do but all of our teams/venues are now equipped to scan tickets from your phone! If you still prefer paper tickets, access the confirmation email from a desktop computer (will not work on mobile). Please note the following:
  • Mobile-Only tickets are not printable and must be used from your phone
  • When printing the tickets, please ensure the QR code is on one page
  • If you use the paper copy, the mobile tickets will no longer be valid
Of course!  There are a few ways to transfer tickets:
  • Forward the PDF you received via email (not available via mobile-only tickets)
  • Copy & Paste your mobile ticket link (requires number and account password)
  • Screen-shot your mobile tickets and share the image
  • If tickets were delivered via FlashSeats, please log into your FlashSeats account for available options
Should you need accessible seating, make your purchase first, then make a request by emailing our customer support team (support@replybuy.com). We will do our best to fill the request but can not guarantee accessible seating.

Technical Help

There could be a few reasons as to why you didn’t receive a response from our system, so here are a few quick suggestions that can help:

  • Did you receive an offer? If not, then there would not be a way to purchase tickets until an offer has been received. For more info, see (How do I purchase tickets?).
  • Did you misspell any of the keywords? Did you provide a number of tickets? Are there spaces in between each keyword? (Example: BUY TEAM 2).
  • If all of the above criteria is met, there may be a block on your phone that restricts your ability to send messages to a short code number. You can sometimes turn this feature on/off in your phone settings, but you may need to contact your mobile provider for further assistance.

If you’re still having issues after trying these suggestions, then please send an email to: support@replybuy.com

To make changes to your account (payment, password or email), please login and tap on the Account tab. There you can update your billing information and make any necessary changes to your account. Please note the following:
  • We can only accept major credit/debit cards and PayPal at this time.
  • If your information is not saving, please ensure that you have cookies enabled. (if you’re still having issues try using a desktop computer)
  • To change your mobile number, you will need to email us directly for that request.
  • For your protection, our support team is unable to handle any payment information over the phone.
If for any reason you are having issues scanning your tickets, here are a few quick steps that can help:
  • If you are using a screenshot or paper copy, go back to the original text message and pull up the tickets from the text link.
  • Confirm the barcode scanner machine is actually reading the barcode (if nothing beeps or reads, we recommend turning up the brightness on your screen).
  • Confirm you have tried another gate and another scanner.
  • If the above doesn't work, visit the guest services window and ask them for assistance.
  • If tickets were purchased from another vendor, you will need to contact them for assistance.
Some teams will offer a first-time purchase discount for new ReplyBuy users.  Your credit will be automatically loaded on your ReplyBuy account once you set your payment information.
  • Credits are automatically applied to your first ticket purchase.
  • You can earn more credits by sharing your unique link with friends and family. (credit applied once payment is on file)
  • Login to your account to learn more.
Once a transaction is completed, tickets are non-refundable. Even in the event that tickets were purchased by accident or you are no longer able to attend, we will still not be able to process a refund. Here is some additional information:
  • The refund policy is stated in our Terms and Conditions.
  • If you are unable to use the tickets they can be transferred to another fan see (“Can I transfer tickets?”)
You will receive a correspondence from either a member of our support team or directly from a representative of the team. They will provide you with information on next steps.
  • It may take up to 3-5 business days to get a response.
  • It is rare that cancellations happen but appreciate your patience when it does.
Our Phone Support hours are
Monday to Friday 8am – 6pm & Saturday 8am – 12pm MST. We are closed on most major holidays.
For urgent support outside of normal business hours, please contact us by email.
Below are contact options: