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FAQ's

Basics

ReplyBuy makes purchasing tickets super easy with a simple “Reply” text message. When you receive an offer, you will be able to purchase tickets for that specific event via text message. No Apps to download. No Links to click.

ReplyBuy Process:

  1. You receive an offer from number 20123
  2. Reply with the buying instructions to complete your purchase (example: BUY TEAM 2)
  3. You will receive the best available tickets from the indicated seating location
  4. Access your tickets from your phone and scan them at the gate

Please Note: You will only be able to purchase tickets from the offer details that were sent to you.

The price you see in the text message is the price you pay. There are never any hidden fees or charges added.
Most teams/venues will have sent an email about signing up for the ReplyBuy program. If you did not receive this email you can either visit the team/venue's website for the signup link or contact us at: support@replybuy.com
Subscribers can expect to receive an offer 2-3 days before an event. However, there are occasions when tickets can become available on the day of the event. Please note the following:
  • There is no guarantee ReplyBuy will have an offer for every event.
  • Once we have secured tickets we will immediately send out an offer to your phone.
  • For high demand events (playoffs, rivalry games etc), we will not have advanced notice on the availability of an offer.

Mobile Ticketing

ReplyBuy does not offer the ability to choose or preview seats before purchasing. You will receive the best available tickets from the indicated seating location of the offer. Here are some additional tips:
  • Included in every offer is a Seating Info link to provide further information.
  • Seats are sold on a first come first served basis – The faster you reply, the better your seats!
  • Seats will always be sold grouped together – they are never scattered.
  • Once a transaction has been completed, tickets are non-refundable.
Once your purchase is complete you will instantly receive a confirmation text message with a unique link to access your tickets. If you did not receive this link, here are some suggestions that may help:
  • There may be an issue with your response. (make sure you did not misspell or leave out a keyword)
  • Make sure you have adequate internet connection to access the tickets.
  • If the team is using FlashSeats, download the app and log in with the provided credentials. (new users will have been sent a temporary log in)
  • If you lost or deleted the text message you can access the tickets directly from your account here.
We do but all of our teams/venues are now equipped to scan tickets from your phone! If you still prefer paper tickets, access the confirmation email from a desktop computer (will not work on mobile). Please note the following:
  • Mobile-Only tickets are not printable and must be used from your phone
  • When printing the tickets, please ensure the QR code is on one page
  • If you use the paper copy, the mobile tickets will no longer be valid
Of course!  There are a few ways to transfer tickets:
  • Forward the PDF you received via email (not available via mobile-only tickets)
  • Copy & Paste your mobile ticket link (requires number and account password)
  • Screen-shot your mobile tickets and share the image
  • If tickets were delivered via FlashSeats, please log into your FlashSeats account for available options
Should you need accessible seating, make your purchase first, then make a request by emailing our customer support team (support@replybuy.com). We will do our best to fill the request but can not guarantee accessible seating.

Customer Support

To make changes to your account (payment, password or email), please login and tap on the Account tab. There you can update your billing information and make any necessary changes to your account. Please note the following:
  • We can only accept major credit/debit cards and PayPal at this time.
  • If your information is not saving, please ensure that you have cookies enabled. (if you’re still having issues try using a desktop computer)
  • To change your mobile number, you will need to email us directly for that request.
  • For your protection, our support team is unable to handle any payment information over the phone.
Some teams will offer a first-time purchase discount for new ReplyBuy users.  Your credit will be automatically loaded on your ReplyBuy account once you set your payment information.
  • Credits are automatically applied to your first ticket purchase.
  • You can earn more credits by sharing your unique link with friends and family. (credit applied once payment is on file)
  • Login to your account to learn more.
Once a transaction is completed, tickets are non-refundable. Even in the event that tickets were purchased by accident or you are no longer able to attend, we will still not be able to process a refund. Here is some additional information:
  • The only exception to this policy is if the event is cancelled or postponed for a later date.
  • If you are unable to use the tickets they can be transferred to another fan (see “Can I transfer tickets?” above)
Our Phone Support hours are
Monday to Friday 8am – 6pm & Saturday 8am – 12pm PST. We are closed most major holidays.
If you need assistance outside these hours or for faster service we recommend contacting us by email. 
Below are contact options: